What our Customers Say


HAPPY SWIM SPA OWNERS

I recently purchased a swim spa from Hot Water Pools & Spas. Both Sarah and Ryan were great to deal with. They were very professional during the purchasing process and the installation was seamless. They are also very patient with all of my questions as this is my first purchase of a swim spa/hot tub unit. I highly recommend this company for all of your hot tub, swim spa or pool needs.

FROM THE P FAMILY

Called on them twice since buying a Coast Spas and both times they were very responsive, polite and helpful. That's the big difference between buying from a local dealer (that cares) versus buying from a big box store. They stand behind their products and customers. When I sent them an email asking for the price of a new filter and then said I'd stop by to get one tomorrow, they came to deliver it to my door same-day without asking and said to come pay whenever it is convenient.

HOT TUB, POOL & RUBAROC OWNER

You guys provide quality products and amazing service! Thank you for everything and the great service.

HAPPY L FOLKS

My wife and I bought a house that came with a hot tub. Having never operated one before we contacted Hot Water Pools and Spas to service it and help us by showing us how to maintain it regularly. They discovered that one of the pumps was damaged and replaced quickly. Ryan and his staff went above and beyond and now our hot tub is running great. I cannot recommend this company enough.

GLAD HE BOUGHT LOCAL...

These guys took good care of me and my old spa that came with the house. When it was time to replace the old one I knew where to go. Got myself a Coast spa with a huge waterfall!! I absolutely love it! I am in there once a month to have my water tested they do that totally free of charge. Glad I bought local, glad I bought Canadian.

JUST BUY A SWIM SPA FROM THEM!

Great! Success helped us get our family swim spa which we love! Free water testing thanks to Sarah. Ryan stopped by to make sure everything was running good. And gave us a crash course in water chemistry. Thanks recommend to buy there! Buy a swim spa!!! Just do it! It's awesome!

LOYAL CLIENTS

We have been dealing with them for a few years and they have been great. Today we got out new tub delivered and I couldn't be happier with our experience. Thanks to Ryan and Sarah for the help! The best thing you guys brought us by getting us into an awesome hot tub is the therapy factor for the wife! So Awesome!!!

THEY KNOW THEIR PRODUCT...

They know what they are talking about, they sell Coast Spas which are Canadian and are really well built, and the staff are wonderful!

TWO HOT TUBS FROM THEM & LOVING IT...

Hot Water Pools and Spas has the best customer service. If you are considering getting a hot tub or pool definitely buy from these guys!!! We have bought 2 from them and have loved each one and each experience!

BRINGING FAMILY TOGETHER

My favorite part is the sense of together our spa has brought us! It's family time that we all look forward to. Awesome people to deal with!

REFRESHING!

It was so refreshing to walk into their shop and not be hounded!! Took their time with us (and we took months to figure out which model we wanted!) and were always patient, catering to our requests and dilly dallying. They kept saying they wanted us to be sure we were 100% happy with the model and with them and WE ARE!

CHEMICAL CARE GURUS

Tub came with my house I purchased and not a clue what to do with it. They came out and did an orientation on site with the hot tub and me. The tech brought out chemicals for me to buy and happened to have the right replacement filter in his van so we could get it changed out right away. I bring in water for testing every week to them and they tell me exactly what and how to put everything in. Hot Water makes it so much easier to own a hot tub.

USING IT EVERYDAY

Ryan and his crew built an above ground swimming pool for us. He handled everything with such professionalism, I just cannot say enough positive about him. The ground was not cooperating and it rained during the days for construction, but they kept at it and got our pool done. The gals at the store test the pool water for us and so helpful. The grandkids basically live at our house during the summer and the pool is well loved.

HAPPY COUPLE

We recently purchased a spa from Hot Water Pools and Spas and are very pleased we purchased through them. We chose Hot Water Pools and Spas as they were very knowledgeable, courteous and helpful. They are very customer service oriented and that is one of the main factors that brought us back to them for our purchase. We use our spa regularly and have not regretted for one minute purchasing it through Hot Water Pools and Spas.

GREAT CUSTOMER SERVICE...

The service from consideration of a tub to the final installation and the support after the fact is fantastic; something that needs good consideration when buying a hot tub as I have yet to hear of a single one that has no problems after operating for an extended period of time. Highly recomended to friends and family!

STILL TUBBIN'...

Ryan and Sarah have been awesome to deal with. Very friendly and qualified in their advice. We have had our tub almost one year and use it almost every day. There were some warranty issues with lights and this was taken care without any problems. They care about their customers and it shows. Would recommend them to everyone.

GREAT SERVICE...

We love our new hot tub! Sarah and Ryan were very helpful and knowlegeable from start to finish!

HAPPINESS...

We recently purchased a spa from Hot Water Pools and Spas and are very pleased we purchased through them. We had taken our time to look around at various companies and we chose Hot Water Pools and Spas as they were very knowledgable, courteous and helpful. They are very customer service oriented and that is one of the main factors that brought us back to them for our purchase. We use our spa every night and have not regretted for one minute purchasing it through Hot Water Pools and Spas!

I LOVE MY SPA....

We checked out many stores in the Calgary area and also did an internet search for info... we were more confused then ever. Hot water pool and Spas had an ad in our local paper and we thought we would check them out. UMMM only ten min from my house is a bonus. When we stopped for info we were pleasantly surprised to have Sarah and her friendly staff take the time to show us everything.. When our tub came in Ryan delivered it and set it up, and gave us a an easy briefing on how it works. I take my water in to get tested and they are waiting with smiles on there face. We love our tub and it is so nice to have such friendly support from Sarah and her staff... I also like that fact that its a local business that we bought from. I recommend to anyone looking for a spa to check Hot Water Pools and Spa, they wont be disappointed.
Cheers From Jaimie and Gino

AWESOME SERVICE...

This is a small family owned store, but these guys know hot tubs and water care. They care about us every step of the sales process and beyond the sale ending. The fact they sell a quality hot tub from Coast Spas Langley BC is just a bonus we think. Thank you for everything!!!



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2-73 East Lake Ramp NE Airdrie AB
Sales, Service, Inquiries: 403.912.2045
Just 10 minutes North of Calgary

Airdrie    Bragg Creek    Calgary    Carstairs    Chestermere    Cochrane    Crossfield    Didsbury    Drumheller    Innisfail    Irricana    Okotoks    Olds    Strathmore