What Our Customers Say
HAPPY SWIM SPA OWNERS
I recently purchased a swim spa from Hot Water Pools & Spas. Both Sarah and Ryan were
great to deal with. They were very professional during the purchasing process and the
installation was seamless. They are also very patient with all of my questions as this
is my first purchase of a swim spa/hot tub unit. I highly recommend this company for all
of your hot tub, swim spa or pool needs.
FROM THE P FAMILY
Called on them twice since buying a Coast Spas and both times they were very responsive,
polite and helpful. That's the big difference between buying from a local dealer (that cares)
versus buying from a big box store. They stand behind their products and customers. When I
sent them an email asking for the price of a new filter and then said I'd stop by to get one
tomorrow, they came to deliver it to my door same-day without asking and said to come pay
whenever it is convenient.
HOT TUB, POOL & RUBAROC OWNER
You guys provide quality products and amazing service! Thank you for everything and the great
HAPPY L FOLKS
My wife and I bought a house that came with a hot tub. Having never operated one before we
contacted Hot Water Pools and Spas to service it and help us by showing us how to maintain
it regularly. They discovered that one of the pumps was damaged and replaced quickly. Ryan
and his staff went above and beyond and now our hot tub is running great. I cannot recommend
this company enough.
GLAD HE BOUGHT LOCAL...
These guys took good care of me and my old spa that came with the house. When it was time to
replace the old one I knew where to go. Got myself a Coast spa with a huge waterfall!! I absolutely
love it! I am in there once a month to have my water tested they do that totally free of charge.
Glad I bought local, glad I bought Canadian.
JUST BUY A SWIM SPA FROM THEM!
Great! Success helped us get our family swim spa which we love! Free water testing thanks to Sarah.
Ryan stopped by to make sure everything was running good. And gave us a crash course in water chemistry.
Thanks recommend to buy there! Buy a swim spa!!! Just do it! It's awesome!
We have been dealing with them for a few years and they have been great. Today we got out new tub
delivered and I couldn't be happier with our experience. Thanks to Ryan and Sarah for the help! The
best thing you guys brought us by getting us into an awesome hot tub is the therapy factor for the
wife! So Awesome!!!
THEY KNOW THEIR PRODUCT...
They know what they are talking about, they sell Coast Spas which are Canadian and are really well
built, and the staff are wonderful!
TWO HOT TUBS FROM THEM & LOVING IT...
Hot Water Pools and Spas has the best customer service. If you are considering getting a hot tub or
pool definitely buy from these guys!!! We have bought 2 from them and have loved each one and each
BRINGING FAMILY TOGETHER
My favorite part is the sense of together our spa has brought us! It's family time that we all look
forward to. Awesome people to deal with!
It was so refreshing to walk into their shop and not be hounded!! Took their time with us (and we
took months to figure out which model we wanted!) and were always patient, catering to our requests
and dilly dallying. They kept saying they wanted us to be sure we were 100% happy with the model and
with them and WE ARE!
CHEMICAL CARE GURUS
Tub came with my house I purchased and not a clue what to do with it. They came out and did an
orientation on site with the hot tub and me. The tech brought out chemicals for me to buy and
happened to have the right replacement filter in his van so we could get it changed out right
away. I bring in water for testing every week to them and they tell me exactly what and how to
put everything in. Hot Water makes it so much easier to own a hot tub.
USING IT EVERYDAY
Ryan and his crew built an above ground swimming pool for us. He handled everything with such
professionalism, I just cannot say enough positive about him. The ground was not cooperating and
it rained during the days for construction, but they kept at it and got our pool done. The gals
at the store test the pool water for us and so helpful. The grandkids basically live at our house
during the summer and the pool is well loved.
We recently purchased a spa from Hot Water Pools and Spas and are very pleased we
purchased through them. We chose Hot Water Pools and Spas as they were very
knowledgeable, courteous and helpful. They are very customer service oriented
and that is one of the main factors that brought us back to them for our purchase.
We use our spa regularly and have not regretted for one minute purchasing it
through Hot Water Pools and Spas.
GREAT CUSTOMER SERVICE...
The service from consideration of a tub to the final installation and the support
after the fact is fantastic; something that needs good consideration when buying
a hot tub as I have yet to hear of a single one that has no problems after operating
for an extended period of time. Highly recomended to friends and family!
Ryan and Sarah have been awesome to deal with. Very friendly and qualified in their
advice. We have had our tub almost one year and use it almost every day. There were
some warranty issues with lights and this was taken care without any problems. They
care about their customers and it shows. Would recommend them to everyone.
We love our new hot tub! Sarah and Ryan were very helpful and knowlegeable from start
We recently purchased a spa from Hot Water Pools and Spas and are very pleased we purchased
through them. We had taken our time to look around at various companies and we chose Hot
Water Pools and Spas as they were very knowledgable, courteous and helpful. They are very
customer service oriented and that is one of the main factors that brought us back to them
for our purchase. We use our spa every night and have not regretted for one minute purchasing
it through Hot Water Pools and Spas!
I LOVE MY SPA....
We checked out many stores in the Calgary area and also did an internet search for info... we
were more confused then ever. Hot water pool and Spas had an ad in our local paper and we
thought we would check them out. UMMM only ten min from my house is a bonus. When we stopped
for info we were pleasantly surprised to have Sarah and her friendly staff take the time to
show us everything.. When our tub came in Ryan delivered it and set it up, and gave us a an
easy briefing on how it works. I take my water in to get tested and they are waiting with
smiles on there face. We love our tub and it is so nice to have such friendly support from
Sarah and her staff... I also like that fact that its a local business that we bought from.
I recommend to anyone looking for a spa to check Hot Water Pools and Spa, they wont be
Cheers From Jaimie and Gino
This is a small family owned store, but these guys know hot tubs and water care. They care
about us every step of the sales process and beyond the sale ending. The fact they sell a
quality hot tub from Coast Spas Langley BC is just a bonus we think. Thank you for everything!!!