Our Refund Policy
PLEASE NOTE, AS OF MAY 1 2020 DUE TO HEALTH PRECAUTIONS WE MUST TAKE, ALL SALES ARE FINAL, NO EXCHANGES, REFUNDS OR RETURNS ARE PERMITTED UNTIL FURTHER NOTICE.
Merchandise may be refunded or exchanged under the following conditions:
- The original receipt must be presented for all refunds or exchanges within 14 days of purchase
- The return must be completed using the original method of payment and card used at the time of purchase, if applicable.
- Merchandise must be returned intact, unused and in its original packaging.
- All custom orders (ex. liners, spa covers, non-stock items, etc.) and sale items are final sale
- All hot tubs, swim spas and pool kits are Final Sale.
- Absolutely no refunds on any pool and/or spa chemicals, for health and safety purposes
- Gift certificates are non-refundable and have no cash value
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